Assist Resourcing Group Obtain a Very Positive Pass in Recent ISO Annual Surveillance Audit

ISO 9001 is used successfully all over the world, across 187 countries. Success with ISO 9001 can take many forms; for some enterprises, it’s all about attracting new clients, whilst others see it as the blueprint for internal efficiency and best practice. At Assist, our strive for continuous improvement means that ISO standards are effectively implemented throughout each layer of our organisation, from our robust recruitment and assessment processes, all the way through to our feedback management systems.

ISO 9001 is based on the idea of continual improvement. It requires organisations to define objectives relating to quality or meeting customer needs. It requires organisations to continually improve their processes in order to reach targets. Once these targets have been attained, they must be reassessed in a quest for continual improvement. A good quality management system can bring benefits to organisations of all sizes and all sectors such as:

•Assess the overall context of an organisation to define who is affected by their work and what they expect from them. This enables them to clearly state their objectives and identify new business opportunities.
•Put their customers first, making sure they consistently meet customer needs and enhance their satisfaction. This can lead to repeat custom, new clients and increased business for the organisation
•Work in a more efficient way as all processes will be aligned and understood by everyone in the business or organisation. Leading to increases in productivity and efficiency, bringing internal costs down.
•Meet the necessary statutory and regulatory requirements.
•Expand into new markets, as some sectors and clients require ISO 9001 before doing business.
•Identify and address the risks associated with the organisation.

The new version of the standard brings the user a number of benefits. For example, ISO 9001:2015:

Puts greater emphasis on leadership engagement
Helps address organisational risks and opportunities in a structured manner
Uses simplified language and a common structure and terms, which are particularly helpful to organisations using multiple management systems, such as those for the environment, health & safety, or business continuity
Addresses supply chain management more effectively
Is more user-friendly for service and knowledge-based organisations

“Our business has worked tirelessly over the past three years to ensure robust processes and systems are implemented to safeguard our clients. As well as investing in these market-leading systems, a key focus of ours has been to ensure that our activities are directed at ensuring a positive experience for both our workers and clients, and we are delighted to have been recognised once again for our efforts” – Phil Wheeler (Concept Manager)